Refund policy
90-Day Money-Back Guarantee
We want you to love Nuvitora. If you are not completely satisfied, you can request a full refund of the product price within 90 days of the date your order was delivered, even if the pouch has been opened or used.
How to request a refund
- Email support@nuvitora.com with your order number and the email address used at checkout.
- We will reply within 1 business day with next steps. In some cases we may ask you to return the product (opened or unopened) to an address we provide.
- Once approved, the refund is issued to your original payment method. Banks usually take 5 to 10 business days to post it.
What is covered
- Refunds cover the price paid for Nuvi tora products.
- Free gifts included with your order (such as the Bamboo Lid Glass Jar or On-the-Go Travel Case) do not need to be returned and are not refunded, because they were provided at no charge.
- The guarantee applies to the first order of each product per customer. For subscriptions, the first shipment is covered; later shipments can be cancelled any time before they are processed (see our Subscription Policy).
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, email us within 14 days of delivery with your order number and a photo. We will send a free replacement or issue a refund.
Cancellations before shipping
Orders can be cancelled for a full refund if you contact us before the order is fulfilled. Orders are usually processed within 3 business days.